Privacy Policy

[K]ubi takes our commitment to your privacy seriously, and we treat any information you provide us with care. By visiting the www.kubi.co.uk website you are accepting and consenting to the practices described in the following Privacy Policy.

[K]ubi is commited to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy below:


Who We Are

Any personal information provided to or gathered by [K]ubi is controlled by Kubi Direct Ltd ("Kubidirect", "We", "Us), a company (6317698) registered in England and Wales with a registered office at: 5 Newcombe Road, St. James, Northampton, NN5 7AZ, United Kingdom.


What Information We Collect

When you place an Order or otherwise interact with the Kubi.co.uk Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

• Information You Provide Us: This includes information which you submit to our website, or that you provide us with in any other way (by email or telephone).  Such information is provided to us through such means as ordering from us, searching our website, entering competitions, requesting catalogues or querying order status.

• Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the Kubi.co.uk website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history (which we may aggregate with other shoppers to form best seller lists); clickstream/path analysis of your journey through our website; and products you searched for.

• Email Communications: In order to evaluate our email newsletter performance we attempt to receive a confirmation when you open and click on email newsletters from [K]ubi (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

• Telephone Calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.

• Information From 3rd Parties: we may receive information about you from other sources and add this to our account information. For example we update address information using data from third parties (including the Royal Mail "Change of Address" File).

How We Use This Information

Information is kept securely in accordance with our internal security policy and may be used to:

1. Process and deliver your Order;
2. Provide Customer Support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Help prevent fraud (eg. we may check credit card details with our credit agency and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
5. Open and run your [K]ubi customer account;
6. Administer prize draws;
7. Provide a more personal shopping experience.

By making an Order and/or submitting your data to us you agree to this use.


Data Security

Your safety is guaranteed because Kubi.co.uk uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit / debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction. For further information please see our Security and Credit Card Safety section on our Shipping page.


Who Else May See Your Data

In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, Parcelforce, Parcel Line, Citylink and their affiliates.


Marketing Communications - [K]ubi

When ordering from [K]ubi, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.

If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.


Marketing Communications - 3rd Party

[K]ubi promise never to pass your details on to any 3rd parties for absolutely any reasons.


Cookies

In Order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Kubi.co.uk before) is recorded on your hard drive and used by us to improve Kubi.co.uk and the products and services available to you.

If you do not wish for us to use cookies when you use the Kubi.co.uk website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Kubi.co.uk website and so we recommend that you leave them turned on.


Your Concerns

If you have any questions or comments about privacy or the [K]ubi privacy policy, or if you already have submitted information that you do not wish us to have or if you think that [K]ubi has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, or by email (info@kubi.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.


Customer Service Contact

You may resolve any issues that concern your interaction with Kubi.co.uk by:

• Email: info@kubi.co.uk
• Post: Kubi, 5 Newcombe Road, St. James, Northampton, NN5 7AZ, United Kingdom
• Telephone: 0845 6431260